U.S. Bankruptcy Court, Eastern District of Louisiana

Pay.Gov Frequent Questions

There is no place to enter my credit card information. What do I do?   <back to top of page>
Have you signed up for Pay.Gov? If the answer is yes, then check and make sure that your pop up blocker is turned off. Also, make sure that you leave the “receipt field blank.” If the answer is no, then go to the Court’s internet web-site and fill out the Internet Credit Card Payment/Pay.Gov Request Form and return it to this office.

How do I sign up for Pay.Gov?   <back to top of page>
Go to the Court’s internet web-site and fill out the Internet Credit Card Payment/Pay.Gov Request Form and return it to this office.

Once I submit the Pay.Gov form, how long will it be before I can pay on-line with my credit card?   <back to top of page>
It depends upon how busy the Systems Section is and when they receive your request. You may call that department at 504-589-7878 to check on the status.

I indicated payment by other method by placing an “o” in the receipt field. I have changed my mind and now want to pay by credit card using Pay.Gov, is it too late?   <back to top of page>
Yes, once you have indicated “o” in the receipt field you must either mail in your payment or come into the office.

I indicated that I wanted to use Pay.Gov and have now changed my mind. Do I still have to use my credit card?   <back to top of page>
No, you may still use another form of payment. However, please let the cashier know that you are changing the form of payment. If you neglect to do this, you will continue to receive email notices that the payment has not been made and you could be locked out of CM/ECF.

Why am I locked out of CM/ECF. How can I regain access?   <back to top of page>
You are locked out of CM/ECF because by leaving the “receipt field” blank, you indicated payment by Pay.gov but failed to pay through Pay.gov within the 48 hours of filing your pleading. In order to regain access, check to ensure that your pop up blocker is turned off. Then click on Utilities; Click on “internet fees due” and then enter your credit card information. Once this is completed, exit CM/ECF, once you log back into the system the lock should be unlocked and you should have normal access to the program.

I made an error and filed the Motion for Relief from Stay twice and two fees were charged to my credit card on Pay.Gov. How do I get back my overpayment?   <back to top of page>
To request a refund for an overpayment of fees, you need to file a Motion and Order for Refund of Fees Paid, list the case number, date, receipt number, etc. for the overpayment.

Can I pay with a credit card over the telephone?   <back to top of page>
No, we do not accept credit card payments over the telephone.